DAWES Discovery 101-Bike-Hybrid-22"-20"18"-ET Bikes-6301

NOT MICRO CARS OR QUADRACYCLES

Contact ET Bikes sales for details of delivery or collection.

DELIVERY, BIKES AND EBIKES

Orders are dispatched on weekdays only.

ET Bikes offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect  allows you to select the most suitable store in your area to have the bike delivered to.  The store staff will check over the bike for you and ensure it is in full working order ready for your to collect.  We also have them provide you with a free service after your first 3 months usage. There is a nominal £25 charge for this, selected at checkout. This also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional with an ongoing introduction for servicing and peripheral supplies.   Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only at £10 per item but  free for orders over £500. Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

3) Direct Delivery Electric Bikes; electric bikes are delivered 'built and ready to ride'. This means one of our trained, expert mechanics has fully assembled your bike in our workshop, applied protective packaging and re-boxed it for our courier to deliver it to you. After delivery you only need to make minor adjustments.

On arrival please complete the following:

1. Remove the electric bike and any documentation/spare parts boxes from the outer carton and take off any protective packaging.
2. With the bike on the ground or in a work stand, loosen the bolts on the handlebar stem where it meets the fork, line the handlebars up to the front wheel and re-tighten.
3. In some cases you may also need to adjust the handlebar angle. To do this please loosen the bolts on the front of the handlebar stem where it meets the handlebars and rotate the bars until it is in a comfortable position, then re-tighten bolts.
4. Your left pedal will already be fitted, so take the unfitted pedal and screw it clockwise into the threaded hole on your crank arm. We trial fit these prior to dispatch to ensure there is no cross-threading, so please take extra care when fitting.
5. Adjust your saddle height if necessary by loosening the seat clamp and adjusting it to a suitable height. We recommend that your knee is slightly bent at the bottom of each pedal stroke whilst sat comfortably.
6. Double check that every bolt you have adjusted is tight.
7. We recommend charging your ebike to full capacity before you ride it to help the long-term health of your battery. To see if there is sufficient level of charge please check the handlebar display.

Please note - we complete the same pre-departure assembly on folding electric bikes, but dispatch them folded in their original box.

If you require the help of your local bike shop, please be aware that the service will be chargeable.

If you have any questions relating to above you can also email our support team at info@etbikes.co.uk.

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0333 090 1921 or emailing info@ETBikes.co.uk  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.